Store Policy

At Altertale, we prioritize your experience. If you encounter any issue with your purchase or have questions regarding your order, our team is here to help. You can reach us via our contact form or support email, and we typically respond within 24 hours on business days.

​

​

We value transparency and customer satisfaction. If you’re unable to access your product or face a technical error, we will assist you after verifying the issue via email or other contact channels.

We take your privacy seriously. All payments are securely processed through third-party gateways; we never store your card or bank details. We only collect the minimum personal data necessary to deliver your product and improve your user experience.

​

​

Your data is securely stored for up to 2 years for order management and customer support purposes. We never share your information with third parties for advertising or non-related services.