Altertale Books
Shipping & Returns
At Altertale, all our products are digital downloads. Once your purchase is complete, you’ll receive instant access to download your product directly from your account under the “My Orders” section.
You will also receive a confirmation email with the download link.
Our products are provided in PDF and EPUB formats to ensure compatibility with various devices.
Since all items are digitally delivered, no physical shipping is required.
Return & Exchange Policy
Due to the nature of digital products, we do not accept returns or offer refunds once the item has been downloaded.
Upon purchase, you are granted instant access, and the product cannot be "returned" in the traditional sense.
However, if you experience a technical issue—such as the download link not working or you cannot access your file—please contact us via our support channels or email.
If the issue is verified (e.g., you haven’t received or accessed the product), we will be happy to help you resolve it.
Shipping Policy